Harjot Singh

Chief Data Officer RAC WA

APAC Day

10:00 AM Data Is The Core: Applied AI For Business Resilience Through Customer-Centricity

  • Understanding that if AI is the penthouse, data strategy is the foundation
  • Building a data strategy as well as cloud strategy for the enterprise vision
  • Looking at use cases for automation to drive enterprise efficiency
  • Building a service orchestration layer using microservices architecture as opposed to point-to-point integration
  • Driving digital transformation for AI & ML evolution
  • Embedding AI so decision making is automated
  • Discovering patterns to identify fringe exceptions
  • Gaining a better customer experience through improved efficiency and time savings
  • Utilizing those benefits as competitive advantage to outpace competition and reach business resilience
  • Attaining customer-centricity vs. product-centricity