In today’s rapidly evolving landscape, leveraging data and GenAI tools has become a critical factor for companies in the travel and hospitality industry looking to secure a competitive edge. Maximizing business profitability goes beyond resource optimization—it extends to creating an exceptional customer experience, beginning from the first point of contact with a brand.

During this session, we will explore how AI can accelerate the holiday purchasing process, making it more seamless and personalized, while also harnessing the power of customer feedback across multiple platforms and channels.

Key Learnings:

•   Leveraging GenAI for Enhanced Holiday Sales: Explore how GenAI can streamline the holiday purchase process by introducing a conversational search experience. This demo will showcase how holidaymakers can express their needs and expectations in natural language, mimicking a conversation with a travel agent, to find their ideal vacation faster and with greater ease.

•   Comprehensive Analysis of Guest Reviews: Understand how AI-driven solutions can analyze hotel guest reviews across various channels, including social media, distribution partners, and intermediary platforms. Large Language Models (LLMs) can summarize, categorize feedback, and assess sentiment to provide valuable insights. Discover how these insights can be visualized through intuitive dashboards, enabling operations and business managers to monitor guest experiences and make informed decisions in real-time.