THE UK'S PREMIER INVITATION-ONLY COMMUNITY MEETING FOR SENIOR DATA LEADERS
16 - 17 March 2026
| London, United Kingdom
Steven has over 10 years of consulting experience, helping organizations navigate the challenges and growth in their data journey. He has condensed these learnings into a framework called "The AI Maturity Journey." Steven excels in combining thorough data analysis with strategic business thinking, using this skill set to demonstrate the added value of AI across various industries. He is passionate about redefining business processes with data-driven insights and specializes in kick-starting data science initiatives. His expertise lies in bringing together ideas, people, data, and technology to drive successful outcomes.
Agenda Day 1
11:05 AM Think Tank: SCALING GEN AI – HOW A LEADING FINANCIAL INSTITUTION TRANSFORMED CUSTOMER SERVICE WITH AI
Facing an overwhelming number of customer inquiries and overburdened support teams, a leading financial institution needed to enhance operational efficiency and improve customer satisfaction. The key to success was deploying a Generative AI Chatbot that, within six months, significantly reduced agent workload, improved response times, and elevated service quality. Discover how the institution, in partnership with Xebia, scaled its AI-driven solution, cutting agent workload by 20% and delivering measurable business impact.
- Understand how implementing a Gen AI Chatbot can automate customer interactions and optimise operational efficiency.
- Hear a use case study on how an MVP approach has enabled a rapid move to a full-scale solution.
- Uncover how AI-driven automation can enhance service quality while delivering substantial operational savings.
Check out the incredible speaker line-up to see who will be joining Steven.
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