Michele Buschman

CIOs are now responsible for creating the same customer experience virtually as one receives physically. Automation and simplified processes not only drive the end-to-end customer experience but ensure efficient and improved delivery times. These seamless CX solutions retain clients and drive additional revenue towards your business. But with so many digital solutions on the market, how can a CIO be sure that their investments are on track both now and in the future? In this panel discussion we will talk about:

• Strategically applying tight budgets towards new solutions to ensure highest ROI
• Utilizing “Innovation Labs” to evaluate proven tech products that fit into the company’s ecosystem
• Considering chat bots, Machine Learning, or Virtual Reality to create a unified experience for both users and customers