The NASA Shared Services Center (NSSC) deployed the first RPA bot in the Federal government in May of 2017. It has been a little over a year and the NSSC has started to make the shift from bot building to sustainment and scalability. The Intelligent Automation Services office has been experimenting with the right government model, day to day operations, relationship building with the CIO and IT, process selection, service offering and a myriad of other issues. View this presentation to learn more about NASA’s IA story.

Presentation by: Kenneth Newton, Director, Service Delivery, NASA Shared Services Center, NASA