The NASA Shared Services Center (NSSC) deployed the first RPA bot in the Federal government in May of 2017. It has been a little over a year and the NSSC has started to make the shift from bot building to sustainment and scalability. The Intelligent Automation Services office has been experimenting with the right government model, day to day operations, relationship building with the CIO and IT, process selection, service offering and a myriad of other issues. View this presentation to learn more about NASA’s IA story.

Presentation by: Kenneth Newton, Director, Service Delivery, NASA Shared Services Center, NASA

Does your organization have a Continuous Improvement, Lean Six Sigma, or process design capability? If so, are they part of your RPA practice or rollout team? How do they engage in the design and rollout of a bot?

This presentation explores:

• Structure of the RPA team: what role does the Process Designer or LSS practitioner play, versus other team members?
• “BA” or “BB”: is your process designer a Business Analyst or a Black Belt?
• How does LSS experience contribute to the strength of the team?
  

Presentation by: Iris Gregoriou, Assistant Vice President, Head of Continuous Improvement, Investment Division, Manulife

The time is takes to achieve bot ROI is one of the greatest challenges in an intelligent journey/adoption. The time to reach break-even could range from six months for standard processes, to up to two years for complex programs. The cost savings also range between 10 – 50% depending on the complexity. That said, it’s crucial to establish realistic IA program expectations from the get-go and throughout an IA program roll out, and/or further down the line, as all parties involved must possess an agile approach and mindset as to what their IA initiatives can indeed deliver on.

Presentation by: Chris Colwell, Intelligent Process Automation CoE Lead, Assistant Vice President, MBA, PMP, Capital Group

It’s been quite sometime since you first put on your IA training wheels. Sure you fell down a few times, but your IA wounds have heeled and now you’re ready to stand tall and learn how to be 100% self-sufficient, or at least as much as possible.

This presentation discusses:ƒƒ

• How to move from needing a long-term (or short-term) Consultant to hold your IA hand on a daily basis and instead develop your own in-house IA Dream Team
• Going for IA box products to the next level, whatever that may mean to your organization on a software level
• And much more!

Presentation by:

Andrew Jones, Intelligent Automation & Sustainable Process Solutions, U.S. Bank

Marc Morrison, Head of Automation Enablement Center, U.S. Bank