BUILDING THE BACKBONE OF TOMORROW: INNOVATIONS IN DATA CENTRES AND ENTERPRISE COMPUTE

November 18 - 19, 2025 | Melbourne, Australia

Topic Brochures

Customer Experience, Call Centers, Marketing & Sales - Agenda

Customer Experience, Call Centers, Marketing & Sales - Agenda

SSON’s Intelligent Automation Week conference is a place for professionals working within a marketing, sales, and customer experience capacity to learn how to utilize intelligent automation tools to enhance their business outcomes. Benefits include:

  • Generating better leads by automating the steps between marketing and sales.
  • Allowing teams to focus on lead nurturing.
  • Automating traditionally manual processes like lead assignment and follow-up.
  • More accurate and robust reporting capabilities.

You’ll learn how to leverage intelligent automation to improve efficiency, enhance customer experience, increase revenue, and more by attending the event.

Individuals with the following job titles would find this page insightful: Customer Experience, Claims Director, Customer Employee Experience, Call Center Transformation, Omnichannel, Voice & Chat Automation, Customer Service, Marketing Strategic Planning Operations, Customer Journey, and E-commerce, to name a few.

Finance, Procurement, GBS, & SSO Professionals - Agenda

Finance, Procurement, GBS, & SSO Professionals - Agenda

SSON’s Intelligent Automation Week conference is a place for executives that work within a finance, procurement, global business services, and shared services capacity can learn more about how to utilize intelligent automation to enhance business operations delivery and outcomes. You can design your agenda around what matters most to you and your functional area. The three-day event includes a wide array of speakers, sessions, and networking experiences.

As you know, IA can increase efficiency, reduce costs, improve accuracy, and provide valuable business insights. It can free up employees' time to focus on more complex tasks and in turn adds more value to their organization – as well as offer higher job satisfaction and better career growth opportunities. By attending the Intelligent Automation Week event, you’ll learn how to offer improved and enhanced business value and outcomes for your organization.

Individuals with the following job titles would find this page insightful: Finance Transformation, Supply Chain, Accounts Payable, Procure to Pay, Financial Reporting, FP&A, Finance Operations, and IT Finance, to name a few.

Technology & Automation - Agenda

Technology & Automation - Agenda

SSON’s Intelligent Automation Week conference is a place for professionals that work within a technology capacity can learn more about how to utilize intelligent automation to offer enhanced business outcomes for their organization. You can design your agenda around what matters most to you and your functional area.

The three-day event includes a wide array of speakers, sessions, and networking experiences. As you already know, IA is an exciting technology that can help technology professionals offer increased efficiency, effectiveness, and business value to their internal and external customers. By leveraging the power of IA, technology professionals can create a more agile, efficient, and innovative organization that can stay ahead of the competition. By attending the Intelligent Automation Week event, you’ll learn how to improve business outcomes for your organization.

Individuals with the following job titles would find this page informative: Robotic Process Automation, Business Transformation, Center of Excellence, Digital Transformation, Enterprise Automation, Process Transformation, Artificial Intelligence, and Enterprise Delivery, to name a few.

Work Culture, HR, & Talent Management - Agenda

Work Culture, HR, & Talent Management - Agenda

SSON’s Intelligent Automation Week conference is a place for executives that work within a HR, work culture, and talent management capacity to learn more about how to utilize intelligent automation to enhance business value and outcomes. You can design your agenda around what matters most to you and your functional area. The three-day event includes a wide array of speakers, sessions, and networking experiences.

As you already know, IA can help HR professionals to work more efficiently, effectively, and strategically, enabling them to focus on the critical drivers of organizational success - the employees. By leveraging the power of IA, organizations can create a more agile, efficient, and engaged workforce, which can positively impact their bottom line. By attending the Intelligent Automation Week event, you’ll learn how to enhance business value and outcomes for your organization.

Individuals with the following job titles would find this page insightful: Human Resources, HR Data & Analytics, HR Transformation, Workforce Transformation, People Services, HR Resources & Operations, Employee Delivery, Talent Transformation, Culture & Transformation, HR Strategy, and HR Technology, to name a few.

Operations & Process Improvement - Agenda

Operations & Process Improvement - Agenda


SSON’s Intelligent Automation Week conference, hosted in Chicago from June 16-18, 2023, is a place for operations and process improvement professionals from across all industries to share best practices and enhance their intelligent automation expertise, regardless of their organization’s automation maturity level. Design your agenda around what matters most to you.

As you know, intelligent automation offers significant benefits to organizations looking to optimize their processes, reduce costs, and improve their overall business performance. The three-day event a wide array of insightful speakers, thought-provoking sessions, and valuable networking experiences. By attending, you’ll learn from the experts and leave with process improvement tools and tactics for.

Key confirmed sessions include:

  • Process Improvement & IA Strategies to Minimize the Impact the Recession Can Cause Organizations
  • Fireside Chat: IPA (Intelligent Process Automation) to Drive Cost Savings, Efficiencies & Accuracy Into Processes Across the Enterprise
  • Panel Discussion: Effectively Switching or Upgrading Legacy RPA Platforms to Optimize IA Strategies During & Beyond the Recession
  • BPM (Business Process Management) To Optimize Workflow Automation & Boost Processes Excellence
  • Use Case: Voya Financial’s Methods To Build On A Foundation Of Continuous Improvement & Process Optimization
  • Panel Discussion: Implications & Rewards Of Citizen De Velopment Programs