Business Cases & Tech: Transition from POCs
to robust, enterprise-wide applications that deliver real value and ROI

03 - 05 December, 2024 | Sheraton Amsterdam Airport Hotel and Conference Center; Amsterdam, The Netherlands

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Eleni Verteouri

GenAI Tech Lead and Director UBS

Eleni Verteouri is an GenAI Tech Lead and Director at UBS with over a decade of impactful work in model development. As an AI guest lecturer at ETH Zurich and ZHAW School of Management and Law, and a mentor at the Tenity Startup Incubator, Eleni has made significant contributions to shaping modern financial technologies. Her achievements have been recognized with the Forbes Cyprus 20 Women in Tech Award 2024. She holds a Master of Science in Quantitative Finance from ETH Zurich and a Master of Engineering in Electrical and Computer Engineering from the University of Patras.

Main Conference Day 2, Wednesday, 5 December 2024

2:45 PM Revolutionizing Customer Engagement: The Power of Generative AI in Conversational Banking

• Exploring the transformative potential of Generative AI in the banking sector, specifically

in customer-facing conversational interfaces

• Evolution from rule-based chatbots to GenAI-powered assistants

• Key applications: personalized financial advice, complex query handling, multilingual

support

• Successful implementations and case studies

• Challenges: data privacy, brand consistency, balancing automation with human touch

• Best practices for implementation: AI governance frameworks, continuous monitoring,

staff upskilling

Check out the incredible speaker line-up to see who will be joining Eleni.

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