Tina Rahman

Chief Product Owner Conversational AI (Voice and Chatbots) Telefonica

Main Conference Day 2, Wednesday, 5 December 2024

2:15 PM Next Level Customer Interaction: Exploiting the Power of Gen AI for Telefónica’s Customer Service Bot Aura

Tina Rahman, Product Owner Conversational AI, Telefónica Germany, Room Universe

  • General:
  • Conversational AI evolution at Telefonica and its vision
  • Performance KPIs of the actual solution
  • Organisational Set Up and its challenges.
  • POC LLM:
  • Tech Set-Up: Retrieval Augmented Generation (RAG); Orchestration: Interplay NLU feat. LLM
  • Learnings and way forward

Check out the incredible speaker line-up to see who will be joining Tina.

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Email Adresse: info@iqpc.de
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Geschäftsführung: Torben Haagh, Richard A. Worden, Michael R. Worden