Business Cases & Tech: Transition from POCs
to robust, enterprise-wide applications that deliver real value and ROI

03 - 05 December, 2024 | Sheraton Amsterdam Airport Hotel and Conference Center; Amsterdam, The Netherlands

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Tina Rahman

Chief Product Owner Conversational AI (Voice and Chatbots) Telefonica

Main Conference Day 2, Wednesday, 5 December 2024

2:15 PM Next Level Customer Interaction: Exploiting the Poerw of Gen AI for Telefónica’s Customer Service Bot Aura

• General:

• Conversational AI evolution at Telefonica and its vision

• Performance KPIs of the actual solution

• Organisational Set Up and its challenges.

• POC LLM:

• Tech Set-Up: Retrieval Augmented Generation (RAG); Orchestration: Interplay NLU feat. LLM

• Learnings and way forward

Check out the incredible speaker line-up to see who will be joining Tina.

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