Generative AI for Marketing Summit 2024: Tuesday, 27 February 2024

Generative AI for Marketing 2024 Day One: Tuesday,27 February 2024

8:30 am - 9:00 am REGISTRATION & PASTRIES

9:00 am - 9:10 am OPENING REMARKS FROM THE CHAIR

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9:10 am - 9:40 am OPENING KEYNOTE: Future Inspirers: Using Generative AI To Transform Workflows, Content & Marketing Ecosystems

Hugo Veiga - Global Chief Creative Officer, AKQA

Generative AI tools are the latest in a long line of game changing technologies changing the art of the possible. This session will explore how Generative tools can be embedded across workflows to revolutionise entire ecosystems and the way we produce visual content, with human creativity still at the core.

  • Explore real-life scenarios to understand how Generative AI can condense months of planning into mere seconds, ensuring timely and budget-friendly content creation
  • Assessing opportunities across your workflows to embed AI to streamline your operational processes
  • Levelling the Playing Field: Discover how this technology democratises content creation, giving smaller brands an opportunity to compete with expansive content teams
  • Bringing humanity into your tech and underscoring the need for human intervention to ensure brand alignment, quality, and storytelling
  • Optimising AI-generated content for diverse channels by streamlining the content process across platform
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Hugo Veiga

Global Chief Creative Officer
AKQA

9:40 am - 10:30 am PANEL DISCUSSION: Setting the Right Expectations: A Roadmap for Organisational Alignment, Adoption, and Change Management

Mina Bastawros - VP Creative & Digital Marketing, Airbus
Benji Portwin - Head of Digital Products, New Look
Jacqueline Bourke - Senior Director of Creative for EMEA, Getty Images

As with any new technological advancement, the challenges are the same – How do you set the right expectations, garner engagement and buy-in and manage your workforce through the change? Generative AI offers a lot of promise to transform the possible, leaders must be cautious to balance the excitement and fear that comes with that. This session will bring together senior leaders to explore how they are managing this transformation, setting expectations, and taking people along for the journey.

  • Understanding stakeholder perspectives across the organisation to identify concerns, expectations, and aspirations tied to Generative AI
  • Developing and communicating a coherent and compelling vision of how Generative AI can enhance your marketing strategy, addressing the complexities of Generative AI implementation, from technology integration to process disruption
  • Effectively communicating the potential and limits of Generative AI to align expectations and build stakeholder consensus
  • Ensuring preparedness for AI-driven transformation, assessing readiness, and strengthening the resilience of your marketing processes
  • Building a roadmap to overcome obstacles in adopting Generative AI, including resource management, skill gaps, and data privacy concerns
  • Fostering a culture of agility and innovation, essential for thriving in an AI-enabled marketing landscape
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Mina Bastawros

VP Creative & Digital Marketing
Airbus

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Benji Portwin

Head of Digital Products
New Look

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Jacqueline Bourke

Senior Director of Creative for EMEA
Getty Images

10:30 am - 11:10 am COFFEE BREAK

STREAM 1 – Getting Started with Generative AI To Jumpstart Your Innovation

11:10 am - 11:50 am PANEL DISCUSSION: Identifying Generative AI Use Cases in Your Marketing Strategy
Chanuki Illushka - Head of Data Science, Zoopla
Anna Gill - Marketing Analytics Director, Mars

Join this session to dissect the multifaceted applications of Generative AI in marketing. Helping you to find the low hanging fruit across your workflows to save you time and money:

  • Further your understanding of the breadth of Generative AI applications, from hyperpersonalisation at scale to creative outputs, from ABM innovation to semantic pipeline analysis
  • Uncovering insights and patterns in your customer data to make informed decisions
  • Reducing the burden of ‘low value’ repetitive tasks across your workflow
  • How do you identify the most beneficial use cases for your organisation that align with your strategic business objectives?
  • Finding the right metrics to measure and assess the effectiveness and ROI of your Generative AI initiatives
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Chanuki Illushka

Head of Data Science
Zoopla

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Anna Gill

Marketing Analytics Director
Mars

STREAM 1 – Getting Started with Generative AI To Jumpstart Your Innovation

11:50 am - 12:20 pm CASE STUDY: AI Evolution: Marketing’s Brave New World or Final Frontier?
Matthew Blakemore - AI Strategist, Creative Industries, AI Caramba!

Dive into the vortex where AI meets marketing at the crossroads of innovation and upheaval. “AI Evolution: Marketing’s Brave New World or Final Frontier?” isn’t just a session; it’s a journey to the edge of tomorrow. As AI tools reshape the landscape with their disruptive prowess, we’re standing on the precipice of a new era. Will marketers harness these digital titans to pioneer uncharted territories, or will they be eclipsed by the relentless march of machine intelligence? This isn’t your typical marketing spiel; it’s a call to arms, a challenge to redefine the boundaries of creativity, strategy, and survival in the AI-dominated decade ahead. Be ready to question everything you know about engagement, storytelling, and connection. The future is now, and it’s wild.

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Matthew Blakemore

AI Strategist, Creative Industries
AI Caramba!

STREAM 2 – Optimising Content Creation with Generative AI To Augment Creativity

11:10 am - 11:50 am PANEL DISCUSSION: The Industrial Renaissance? The Next Generation of Creativity with Generative AI
Helen Bellringer - Associate Creative Director Digital, Imagination
Holly McKinlay - Director Strategic Communications & Brand, WWF
Sabrina Godden-Tuma - Global Creative Director, Vodafone
David Granger - Content Director, Cinch

Generative AI has a unique power to augment and enhance creativity. Experience firsthand the future of content creation, where creativity and technology unite:

  • Redefining creativity with Generative AI as your co-pilot
  • Pushing the boundaries of creativity in copywriting, graphic design, video production, and beyond
  • Navigating the hurdles of adopting Generative AI in content creation, from ensuring brand voice consistency to addressing copyright concerns
  • Augmenting your content strategy with better testing, tracking, translation, localisation and more
  • Looking ahead at the future landscape of content creation shaped by Generative AI and what it means for marketers, creatives, and businesses
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Helen Bellringer

Associate Creative Director Digital
Imagination

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Holly McKinlay

Director Strategic Communications & Brand
WWF

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Sabrina Godden-Tuma

Global Creative Director
Vodafone

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David Granger

Content Director
Cinch

STREAM 2 – Optimising Content Creation with Generative AI To Augment Creativity

11:50 am - 12:20 pm PRESENTATION: Synergy or Substitution: Why Your Next Team Member Won’t Need a Coffee Break.
Fergus Dyer-Smith - CEO - Founder, Wooshii

In an era where AI’s capabilities are skyrocketing, “Synergy or Substitution?” explores how AI is reshaping the marketing landscape, not as a tool of displacement but as a partner in innovation and creativity. This talk will explore how LLM’s and AI Agents can become your most reliable teammates — assuming you know how to onboard them.

  • Explore cutting-edge strategies for integrating AI into your team.
  • Tailor its learning to your brand’s unique voice and leverage its analytical prowess to outpace competitors.
  • End-to-End Service Revolution with AI: Explore how AI transforms the entire marketing pipeline - from research to content creation.
  • What’s on the horizon for the future of marketing with AI - upcoming trends, evolving technologies and anticipated consumer behaviours?
  • Is the statement “AI won’t replace you, but someone using it will” just wishful thinking? Discover how to ensure you’re on the winning side of this evolution


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Fergus Dyer-Smith

CEO - Founder
Wooshii

12:30 pm - 1:30 pm NETWORKING LUNCH

STREAM 1 – Getting Started with Generative AI To Jumpstart Your Innovation

1:30 pm - 2:00 pm CASE STUDY: Lessons Learned From Generative AI Testing & Experimentation
Matt Cosad - Head of Data & Analytics, Kraft Heinz

Join Matt Cosad, Head of Data & Analytics for The Kraft Heinz Company and Co-Lead for their in-house creative agency “The Kitchen”, to explore lessons learned from their Generative AI use cases. Matt and the team were quick to experiment with these new tools to uncover value and new opportunities for efficiencies and during this session he’ll share what they’ve learned along the way; the good, the bad and the confusing.

  • Identifying the right use cases for Generative AI to solve problems for your enterprise
  • Working with data science and prompt-engineering to finetune models in-house
  • Understanding challenges and concerns with brand identity across Generative produced content & creative assets
  • Examining time expenditure and cost in pre and post production
  • Impact of Generative AI for organisational change and your team design
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Matt Cosad

Head of Data & Analytics
Kraft Heinz

STREAM 1 – Getting Started with Generative AI To Jumpstart Your Innovation

2:00 pm - 2:30 pm CASE STUDY: The Future of AI Explained in 5 Sci-Fi Films
Phil Rowley - Head of Futures, Omnicom Media Group
  • Beyond media, generative AI and its many capabilities have led some to ask: where is this all heading? No one can predict the future, but we can draw on the work of experts in the field for clues – Max Tegmark, Kevin Kelly, Nick Bostrom, Jaron Lanier – about how AI’s integration into society might unfold, and what that means for consumers. We’re going to illustrate 5 likely outcomes of AI’s future impact on consumers and brands, using 5 popular sci-fi films as a common reference point. And we’re going to rank their likelihood on a scale: Highly Unlikely > Unlikely > Even Chance > Likely > Highly Likely. This is a tour of AI’s possible endgame - and what brands can do to prepare.
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Phil Rowley

Head of Futures
Omnicom Media Group

STREAM 2 – Optimising Content Creation with Generative AI To Augment Creativity

1:30 pm - 2:00 pm CASE STUDY: Separating The Chaos From The Calm: Delivering Excellence By Integrating Generative AI In Your Content Transformation Journey
Swagat Choudhury - Global Director - Perfect Store Online, Mars Wrigley

As the volume of content continues to surge, so does the complexity of managing, curating, and delivering it effectively. In this session we look at how Generative AI can serve as a transformative solution for creatives and enterprises looking to bring more of their creativity in-house. Understand the overwhelming content demands in the digital age and the challenges it poses to marketing teams.

  • Identifying where Generative AI can serve you best in your content creation & ideation journeys
  • Explore how augmenting your CRM with Generative AI can power hyper-personalized content experiences and create 1-1 engagement with your customers
  • Learn how AI-driven insights are helping marketers refine their content strategies, resulting in better performance and ROI.
  • Localising content efficiently through Generative tools
  • Looking at the future of Voice-driven experiences and what this means for marketers.
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Swagat Choudhury

Global Director - Perfect Store Online
Mars Wrigley

STREAM 2 – Optimising Content Creation with Generative AI To Augment Creativity

2:00 pm - 2:30 pm CREATIVE CAMPAIGN CASE STUDY: AI For Good: Using Generative AI to Paint a Vision of the Future of Nature
Holly McKinlay - Director Strategic Communications & Brand, WWF

UK nature is in crisis. We are in the top 10% of the most nature depleted countries in the world: a quarter of all our mammals are at risk of extinction; over the last 50 years we’ve lost 38 million birds from our skies; 97% of our wildflower meadows have disappeared since the 1930s; and 92% of the UK’s seagrass

meadows, which can absorb carbon more efficiently than tropical rainforests, have been lost in the last century. If harmful activities are left unchecked, the situation will only deteriorate further.


This session will explore how WWF Head of Strategic Communications and Brand, Holly McKinlay, used generative AI to create a their “Future Of Nature” campaign, depicting a vision of the future of nature, both positive and negative. Join this discussion to learn how AI can be used to raise awareness and inspire people to take action.

  • Creating an imagined version of the future for conservationism using prompt engineering and statistical data
  • Increasing your creative efficiencies by creating 1000s of images quickly and effectively
  • Emphasising AI as a complementary tool for human creativity, not a replacement
  • Exploring key considerations from DEI concerns to copyright and legal challenges to ensure your campaign is watertight
  • A brief look at how WWF is using Generative AI beyond creativity in broader conservation efforts
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Holly McKinlay

Director Strategic Communications & Brand
WWF

2:30 pm - 3:10 pm COFFEE BREAK

One of the primary challenges for marketing leaders is how to comprehensively incorporate your unique brand identity into Generative AI. How can you be confident that your customer-facing Generative AI will be a brand asset for your organisation and secure it from being “broken” by users. In this session, explore the crucial considerations when designing AI-based products, ensuring they are effective, delightful, and trustworthy:

  • Crafting enjoyable experiences and solving real problems: Transform AI from a functional tool into a captivating experience, adding a touch of “magic” to make interactions memorable
  • Reflecting brand identity using AI to ensure a consistent and compelling brand presence across all customer touchpoints
  • Building familiarity and trust in AI systems, from maintaining transparency to designing relatable AI personas
  • Examine ways to simplify interactions with AI and help users to craft effective prompts, enhancing their engagement and success with the AI
  • Exploring methods to mitigate the risks of AI, ensuring the safety and reliability of your AI product
  • Designing ethical AI products that are impartial, transparent, and equitable, with a strong focus on user well-being and data privacy
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Janis Thomas

Managing Director
Look Fabulous Forever

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Anders Blankholm

Lead MLOps Engineer
Charlotte Tilbury Beauty

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Hugo Veiga

Global Chief Creative Officer
AKQA

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Matt Cosad

Head of Data & Analytics
Kraft Heinz

In a digital era where differentiation is key, this session will focus on the opportunities to get creative to build new marketing and customer propositions, utilising Generative AI. It seems like every day there is a new AI tool to play with, however, the brands that will win big, will be those that create new experiences to solve customer challenges and deliver value back to their users.

  • Reimagine Requests & Responses: Explore how AI can predict and curate personalised responses to customer requests, elevating your customer experience
  • Learn how AI’s capability for continuous learning can create a positive feedback loop, enabling more responsive and dynamic customer engagement
  • Using AI to complement your existing capabilities, elevating the service you provide
  • Leveraging AI in a way that distinguishes you from others, by enhancing your unique value proposition, and achieving a competitive advantage
  • Solving customer pain points, identifying new revenue streams, and gathering new, intent-driven data through Generative AI propositions
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Charlotte Munro

Global Product Marketing Lead
Booking.com

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Simon Levitt

Global Creative Technology Director
Imagination

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Chris Clements

Digital Products Lead
Wimbledon

4:30 pm - 6:30 pm CLOSING REMARKS & NETWORKING DRINKS