Paul Johns

CGO Pypestream

As Chief Growth Officer at Pypestream, Paul brings over 20 years of expertise in leading high-performance go-to-market teams within enterprise software, with a strong focus on AI-driven solutions. He specializes in collaborating with sales and product leaders to build scalable strategies that leverage artificial intelligence to drive innovation and deliver compelling value propositions. Over the last decade, Paul has focused on private equity-backed businesses, applying AI-powered tools to establish metrics for measurable growth. His strategic emphasis on differentiation in competitive markets, especially through AI, has helped companies, from startups to global enterprises, significantly enhance their value and improve valuations.

Generative AI Week 2024 Day Two: Tuesday, 8 October

2:10 PM Presentation: From Frustration to Innovation: Leveraging Data and Generative AI to Transform Customer Service

Richard Smullen will share his journey from a frustrating customer service experience to recognizing a common challenge for businesses and consumers. He will highlight the importance of data readiness and responsible use of generative AI to transform customer engagement with personalized, efficient solutions. By offering insights on assessing data quality, setting clear objectives, starting with pilot projects, and prioritizing ethics, Richard aims to equip the audience with actionable strategies. He'll address challenges like data privacy and integration, inspiring businesses to leverage AI for innovation and success.


Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda