Generative AI for Enterprise Agenda

Welcome to all attendees!

Setting the scene.....Where are you going to harness the power of Generative AI for your Enterprise? 

Greg Curcio

Director of Customer and Performance
Knox City Council

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Generative AI represents a significant advancement in Artificial Intelligence and offers enterprises new opportunities for radical advancement in improving decision making, automating tasks, creating content, products, customer experience, data, technology and so much more.

This opening panel will explore where organisations can see rapid change, acceleration and results through the interaction and adoption of Generative AI.

• Increasing creativity by removing traditional barriers
• Enhancing decision making through simulation
• Identifying hidden insights and opportunities
• Automating taks to enable humans to focus on more value-added work
• Customer and internal engagement and communication 

Dr M Maruf Hossain

Vice President of Data Science Intelligent Automation
ANZ

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Arul Baskaran

Manager
ABC Innovation Lab

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Lyndon Summers

Lead Digital Product Manager
Medibank

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As businesses face increasing pressure to innovate and remain competitive in a rapidly evolving digital landscape, the emergence of Generative AI has opened up new possibilities for generating novel solutions and creating more efficient business models. This session will discuss:

• Unlocking opportunities for innovation by generating new ideas and solutions that businesses may not have otherwise considered
• Creating new products faster and more efficiently by generating designs, models, and prototypes based on specified criteria
• Enhancing agility by automation low value tasks and freeing up staff to focus on strategic priorities
• Efficiency: Generative AI has the potential to automate many tasks, reducing the need for human intervention giving those who embrace it a significant advantage over their competitors

Dr Kameron Christopher

Chief, Data Science and Research Services
Australian Institute of Marine Science

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Su Jella

Director Data & Insights
Tennis Australia

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Habib Baluwala

Domain Chapter Lead - Commercial Data
Spark New Zealand

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Say hello to your fellow Generative AI peers as we get set for an interactive, immersive and informative day!

In order to truly be able to utilise Generative AI, you will need to align your people and technology, and ensure the change that you bring in, sticks. How will you approach this complex situation as you develop your Generative AI roadmap for your enterprise?

• Gain an overview of the current technology landscape – understand the tools you can leverage immediately
• Identify the best use cases for Generative AI – learn where you can apply the technology to best effect
• Engaging in change management to support team members in their adoption
• Providing insights more quickly, managing change and supporting our business partners more effectively
• Inspire and lead in times of constant change: Developing leadership capabilities to cut through Generative AI complexity for your business – keeping team motivate through change

Devi Rajcoomarsing

Senior Manager Enterprise Change and Transformation
Gov

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Habib Baluwala

Domain Chapter Lead - Commercial Data
Spark New Zealand

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Edward Hughes

Senior Service Delivery Manager
Department of Communities and Justice

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Generative AI is all about exchanging ideas, viewpoints, and approaches. As well as enjoying exhibitors, snacks, and conversations, be on the lookout for unique experiences in the exhibition room, ensuring your connections and meetings are at the heart of your Generative AI for Enterprise experience. 

It’s time to accelerate your enterprise’s opportunity with the input, advice, perspective and experience of your peers!

Getting to grips with the opportunities and challenges for incorporating Generative AI in your organisation? Want to crowdsource ideas, inspiration, tactics, tools and strategies? These interactive discussion groups are for you!

You will attend 3 interactive discussions of your choice. Discussions are facilitated by thought leaders and industry innovators and kept intimate so everyone can discuss their most pressing questions!

IDG A: Generative AI, Enterprise AI, and Data – connecting the dots - Facilitated by Insight

IDG B: Generative AI’s Impact on Conversational AI & CX - Facilitated by Simon Kriss, Chief Innovation Officer, Customer Experience Innovation Institute

IDG C: Improving Enterprise Efficiency with Gen AI - Facilitated by Su Jella, Director Data & Insights, Tennis Australia

IDG D: Use Cases & Solutions across Sales, Marketing & Content 

Generative AI is all about exchanging ideas, viewpoints, and approaches. As well as enjoying exhibitors, snacks, and conversations, be on the lookout for unique experiences in the exhibition room, ensuring your connections and meetings are at the heart of your Generative AI for Enterprise experience. 

The advent of Generative AI has opened up new possibilities for various industries to enhance their customer experience and operations. This panel will discuss how to effectively utilise Generative AI to enhance user experience:

• Acceleration of capability of conversational AI
• Analysing, understanding and acting on large volumes of customer data
• Generating personalised offers and recommendations for customers, resulting in increased customer satisfaction and loyalty
• Automating customer service processes to improve response time, reduce costs and enhance the customer experience
• Predicting customer behaviour, usage and response

Hosted by LivePerson

Daniele Iezzi

Former General Manager - Customer Services
David Jones & Country Road Group

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Rita Arrigo

Strategic Engagement Manager, National AI Centre
CSIRO

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Lyndon Summers

Lead Digital Product Manager
Medibank

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With Generative AI capable of having immediate impact across the enterprise, where do you start? And how do you evaluate the potential and risks applying it across business units? The panel discussion will include:

• The limitations of Large Language Models and how smaller models might be a better fit for enterprise applications
•  A reality check on applications across content creation, coding, customer experience and communications
• Enhancing AI safety through a focus on governance, ethics and fairness

Carl Young

Data and AI Architect
University of Technology Sydney

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Craig McCosker

Product Strategy Manager
Australian Broadcasting Corporation

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Aman Madaan

Data Scientist Advance Analytics
ANZ

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For decade enterprise businesses have been saddled with technologies and processes necessary to run a large business. Generative AI promises to accelerate the transition to the ‘autonomous enterprise’ by:

• Enabling automation of complex, non-rules based, processes through Generative AI
• Empowering employees to focus on strategic activities by automating lower value tasks
• Increasing the effectiveness of the workforce by giving them an AI assistant
• Improving end to end processes across the enterprise

Tim Johnson

Head of Automation
Suncorp Group

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Carly Bergmann

Principle Data Scientist
Suncorp Group

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Generative AI is all about exchanging ideas, viewpoints, and approaches. As well as enjoying exhibitors, snacks, and conversations, be on the lookout for unique experiences in the exhibition room, ensuring your connections and meetings are at the heart of your Generative AI for Enterprise experience. 

Generative AI is set to be integrated into an increasing number of the applications we use in our day to day lives. Responsible AI is important not only for wider society, but also to foster trust in AI systems which is essential for their long-term success. This panel will address:

• Fairness - designing and training models on data sets that are as diverse as possible and emphasise fairness
• Explainability - enabling users to gain insight into how decisions are made and how results are generated
• Privacy – ensuring data is kept private and secure to protect users’ personal data and privacy
• Trust – the potential for Generative AI to erode trust and the implications that has for business and society

Siew Lee Seow

Former Head of Policy
Australian Payments Network (AusPayNet)

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Simon Kriss

Chief Innovation Officer
Customer Experience Innovation Institute

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Aman Madaan

Data Scientist Advance Analytics
ANZ

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Lisa Dethridge

Technologist, Strategic Innovation, Systems Analyst, Industrial Design, Senior Research Fellow,
RMIT University

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As with any new technology, innovation often comes with new and unforeseen risks as use cases and applications are developed. This session will outline some of the key risks, and how they can be addressed:

• Impact of ‘hallucinations’ and how the risk can be managed
• The importance of explainability in AI and how to effectively explain the decision-making processes of these models
• Ethical considerations such as bias and unintended consequences
• Mitigating the potential risks of plagiarism and copyright infringement when using generative AI

Nipun Sharma

Enterprise Data & AI Architect
Komatsu Australia

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What is your take-away? How are you going to prepare your enterprise for Generative AI? Where are you going to focus for strategy, data, technology and people? Where will you make an immediate, game-changing impact – join the final group discussion of the summit.  

Greg Curcio

Director of Customer and Performance
Knox City Council

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Generative AI is a gamechanger and here to stay. The people who have met throughout the day are you allies, inspiration and sounding boards as you change your organisation. Enjoy your new connections through a unique drinks reception and unwind after a jam-packed day!