Daniele Iezzi

The advent of Generative AI has opened up new possibilities for various industries to enhance their customer experience and operations. This panel will discuss how to effectively utilise Generative AI to enhance user experience:

• Acceleration of capability of conversational AI
• Analysing, understanding and acting on large volumes of customer data
• Generating personalised offers and recommendations for customers, resulting in increased customer satisfaction and loyalty
• Automating customer service processes to improve response time, reduce costs and enhance the customer experience
• Predicting customer behaviour, usage and response

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