Lyndon Summers

Generative AI represents a significant advancement in Artificial Intelligence and offers enterprises new opportunities for radical advancement in improving decision making, automating tasks, creating content, products, customer experience, data, technology and so much more.

This opening panel will explore where organisations can see rapid change, acceleration and results through the interaction and adoption of Generative AI.

• Increasing creativity by removing traditional barriers
• Enhancing decision making through simulation
• Identifying hidden insights and opportunities
• Automating taks to enable humans to focus on more value-added work
• Customer and internal engagement and communication 

The advent of Generative AI has opened up new possibilities for various industries to enhance their customer experience and operations. This panel will discuss how to effectively utilise Generative AI to enhance user experience:

• Acceleration of capability of conversational AI
• Analysing, understanding and acting on large volumes of customer data
• Generating personalised offers and recommendations for customers, resulting in increased customer satisfaction and loyalty
• Automating customer service processes to improve response time, reduce costs and enhance the customer experience
• Predicting customer behaviour, usage and response

Hosted by LivePerson