Conference Day One - Tuesday 1st April

Conference Day One - Tuesday 1st April 2025

This agenda is subject to change.

Morning Plenary Session

8:00 am - 8:45 am Registration & Breakfast

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Paul Dongha

Head of Responsible AI & AI Strategy
NatWest Group

9:00 am - 9:30 am Morning Plenary Panel Discussion: Boardroom Perspectives on Generative AI: Driving Innovation, Mitigating Risk, Optimizing Value

Paul Dongha - Head of Responsible AI & AI Strategy, NatWest Group
Daniel Hulme - Chief AI Officer, WPP
Brian O'Reilly - GM of International, Writer
Bev Bartlett - Group Head of Digital Care, Vodafone

Generative AI is transforming industries, and board-level insight is critical for balancing innovation, value, and risk. This panel discussion explores how boards are evolving their approaches to AI, driving value creation while maintaining governance. Attendees will learn strategic frameworks that support sustainable AI adoption across enterprises.

·      Aligning AI initiatives with long-term business goals to maximize value.

·      Evaluating the cost-benefit balance of AI investments to ensure sustainability.

·      Developing risk management frameworks that address ethical, financial, and operational AI risks.

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Paul Dongha

Head of Responsible AI & AI Strategy
NatWest Group

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Daniel Hulme

Chief AI Officer
WPP

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Brian O'Reilly

GM of International
Writer

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Bev Bartlett

Group Head of Digital Care
Vodafone

9:30 am - 10:00 am Morning Plenary Keynote: Scaling GenAI in Enterprise: Building Use Cases That Transform Customer Processes

Rohit Dhawan - Executive Director and Group Head of Artificial Intelligence, Lloyds Banking Group

Implementing Generative AI that directly impact customer processes is a significant challenge for enterprises, especially in highly regulated industries like banking and financial services. Navigating regulation, risk, and the demand for explainability makes scaling GenAI complex but essential for delivering customer-centric innovation. This session explores how Lloyds is navigating successfully bringing GenAI use cases to life within customer-facing operations.

  • Balancing innovation with regulatory compliance and risk management in AI implementations.
  • Ensuring AI models are explainable and accurate to build trust with customers.
  • Aligning AI use cases with customer needs to drive meaningful process transformation.
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Rohit Dhawan

Executive Director and Group Head of Artificial Intelligence
Lloyds Banking Group

10:00 am - 10:30 am Morning Plenary Keynote: Navigating the AI Adoption Gridlock: How Enterprises Can Move from Experimentation to an AI-Native Transformation

Brian O'Reilly - GM of International, Writer

The era of AI experimentation is over. Success now depends on scaling initiatives across the enterprise, but for most enterprises, the path to adoption has been anything but smooth. Instead of transformation, AI has created friction between IT and business teams, stalled initiatives, and exposed deeper organizational misalignment. New research from Writer underscores just how severe this disconnect is: 42% of C-suite executives say the process of adopting generative AI is tearing their company apart. 

 

With agentic AI now in play, enterprises face a critical crossroads: address these challenges head-on or risk failing behind. In this session, Brian O’Reilly will unpack insights from Generative AI Adoption in the Enterprise, breaking down the biggest barriers organizations face and highlight what the most successful companies are doing differently. From setting a bold AI strategy to rebuilding workflows and driving IT-business collaboration, this session will provide a clear blueprint for scaling agentic AI across the enterprise.

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Brian O'Reilly

GM of International
Writer

10:30 am - 11:00 am Morning Coffee Break

Morning Streamed Sessions

Stream A – Responsible AI

11:00 am - 11:00 am Stream Chair
Luke Vilain - AI Governance Lead, UBS
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Luke Vilain

AI Governance Lead
UBS

Stream A – Responsible AI

11:00 am - 11:30 am Presentation: Building Trustworthy AI: Ensuring your AI uses Clean, Governed, Secure and Ethical Data
Steve Holyer - Data Platform and Governance Leader EMEA North, Informatica

Unlock the full potential of AI by delving into the power of pristine, governed data that fuels AI with precision and purpose. This dynamic session will captivate you with groundbreaking insights into the synergy between Informatica's cutting-edge data solutions. Experience case studies and tangible demos that reveal how clean, accurate data forms the backbone of responsible AI innovation. Engage with stories of enterprise success, where ethical considerations meet data excellence, driving transformative outcomes.

Join Steve to explore how impeccable data governance ignites a future where AI advancements thrive with trust and integrity.

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Steve Holyer

Data Platform and Governance Leader EMEA North
Informatica

Stream A – Responsible AI

11:35 am - 12:05 pm Presentation: LLM Validation & GenAI Governance: Setting Standards for Risk-Free AI Implementation
Sanja Hukovic - Head of Model and AI Risk Management, London Stock Exchange Group

As enterprises adopt large language models (LLMs), ensuring proper validation and governance becomes critical to avoid risks and ensure compliance. Validating LLMs for accuracy, fairness, and accountability is essential to maintain trust and mitigate bias. This session explores the importance of establishing rigorous AI governance frameworks and validation processes to scale generative AI responsibly.

  • Establishing clear governance standards to manage risks and ensure regulatory compliance.
  • Validating LLMs for accuracy, fairness, and transparency to foster trust in AI systems.
  • Implementing continuous monitoring and auditing to maintain responsible AI practices.
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Sanja Hukovic

Head of Model and AI Risk Management
London Stock Exchange Group

As AI capabilities expand exponentially, the imperative for responsible development and deployment becomes paramount for business success and societal well-being. Navigating the complex landscape of responsible AI requires a proactive approach that balances innovation with ethical considerations, ensuring long-term sustainability and trust in AI-driven enterprises.

•      Establishing cross-functional ethical AI committees to guide development and implementation decisions

•      Implementing robust AI governance frameworks that prioritize transparency, fairness, and accountability

•      Investing in continuous education and upskilling programs focused on responsible AI practices

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Hatim Abdulhussein

Chief Executive Officer
Health Innovation Kent Surrey Sussex

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Barry Smith

Managing Partner
Smith & Guinan Ltd.

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James Fletcher

Responsible AI Lead
BBC

Hellena Crompton

Data Protection Officer UK&I
dentsu international

Stream B – Infrastructure & Architecture

11:00 am - 11:00 am Stream Chair
Akshita Gupta - Senior Manager Generative AI, BT
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Akshita Gupta

Senior Manager Generative AI
BT

Stream B – Infrastructure & Architecture

11:00 am - 11:30 am Presentation: Building a Future-Ready Organization: The Essential Role of AI Infrastructure Strategy
Rick Moore - Global Head of Innovation, Digital Realty

In an era where artificial intelligence is transforming industries, organizations must adapt their infrastructure to leverage AI's full potential. This session explores why a robust AI infrastructure strategy is essential for businesses to remain competitive and innovative. From scalability to integration, we’ll discuss the key components of AI infrastructure, common challenges, and how aligning infrastructure tightly with AI goals can drive efficiency, improve decision-making, and create new business opportunities. Attendees will leave with a clear understanding of why AI infrastructure is not just an IT necessity but a strategic enabler of growth.

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Rick Moore

Global Head of Innovation
Digital Realty

Stream B – Infrastructure & Architecture

11:35 am - 12:05 pm Operationalising AI: Turning Infrastructure, Data, Code, and Models into Business Value
Amit Nandi - VP Solutions & Data Architect, Barclays Corporate & Investment Bank

Delivering real business value from AI requires a synchronized approach across four key dimensions: infrastructure, data, code, and models. Each area involves different stakeholders with distinct priorities, creating friction when moving from lab experiments to live production. This session explores how to align these dimensions consistently throughout the AI lifecycle—ensuring smoother transitions from exploration to deployment.

  • Aligning infrastructure, data, code, and models across the AI lifecycle for scalability.
  • Breaking down silos by fostering collaboration between technical and business stakeholders.
  • Implementing continuous validation to ensure AI delivers consistent business impact.
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Amit Nandi

VP Solutions & Data Architect
Barclays Corporate & Investment Bank

Stream B – Infrastructure & Architecture

12:10 pm - 12:40 pm Panel Discussion: Optimizing AI Infrastructure: Balancing On-Prem, Cloud, and Compact Models
Dara L. Sosulski - Managing Director, Head of Artificial Intelligence and Model Management, HSBC

As enterprises scale their generative AI initiatives, choosing the right infrastructure strategy becomes crucial for maximizing performance, cost-efficiency, and data control. The evolving landscape of AI models, including the trend towards smaller, more efficient architectures, presents new opportunities and challenges in infrastructure decisions that can significantly impact an organization's AI success and competitive edge.

•      Conducting comprehensive TCO analyses comparing on-prem, cloud, and hybrid infrastructure options

•      Exploring smaller, domain-specific AI models to reduce computational demands and costs

•      Implementing flexible infrastructure strategies that adapt to evolving AI model architectures

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Dara L. Sosulski

Managing Director, Head of Artificial Intelligence and Model Management
HSBC

Stream C – Transformation

10:30 am - 10:30 am Stream Chair
Armand Angeli - Vice-President, Digital Transformation and International Groups, DFCG
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Armand Angeli

Vice-President, Digital Transformation and International Groups
DFCG

Stream C – Transformation

11:00 am - 11:30 am Presentation: Glean Fireside Chat: Transformative AI Strategies with Capgemini’s Head of Innovation
Bobby Hyam - Senior Solutions Engineer, Glean
Graham Taylor - Senior Director & Head of Innovation, Capgemini

Join us for a 30-minute fireside chat featuring Graham Taylor, Senior Director & Head of Innovation at Capgemini, and Bobby Hyam, Senior Solutions Engineer at Glean. This session will explore current marketplace trends, the future of AI in business, and practical tips on scaling and operationalising Generative AI. The discussion aims to provide IT leaders with valuable perspectives and actionable strategies to harness AI for enhancing business operations and achieving strategic goals.

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Bobby Hyam

Senior Solutions Engineer
Glean

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Graham Taylor

Senior Director & Head of Innovation
Capgemini

Stream C – Transformation

11:35 am - 12:05 pm Presentation: Driving Strategic Innovation with Generative AI
Ravi Jay - Head of Agile Delivery, Jaguar Land Rover

This session will provide insights into the critical decisions and frameworks guiding the enterprise’s successful implementation of generative AI initiatives, emphasizing how to focus on selecting solutions that address meaningful business challenges.

  • Developing a strategic mindset for identifying the readiness for AI Transformation.
  • Overcoming the “solutions in search of a problem” dilemma by identifying and addressing core business needs.
  • Framing the right questions to guide decision-making during complex transformation journeys.
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Ravi Jay

Head of Agile Delivery
Jaguar Land Rover

In the rapidly evolving landscape of generative AI, a value-led approach to implementation is crucial for achieving tangible business outcomes and sustainable competitive advantage. By aligning GenAI initiatives with strategic objectives and focusing on measurable impact, organizations can navigate the complexities of AI adoption and drive meaningful business transformation.

Delve into:

•      Developing a comprehensive value hypothesis to guide GenAI use case prioritization

•      Implementing iterative, agile methodologies for rapid prototyping and scaling of AI solutions

•      Establishing robust measurement frameworks to track ROI and continuously refine implementation strategies

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Magnus Magnusson

Head of Advanced Analytics
Autoliv

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Dario Morelli

Head of Advanced Analytics & Artificial Intelligence (EU D&A)
Admiral Group

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Chris Darriet-Jones

Chief Data Architect
Post Office

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Cristina Gil-Sevilla

Head of Client Data Science
Schroders

Lunch

12:40 pm - 1:40 pm Lunch

Afternoon Streamed Sessions

Stream A – Strategy

1:40 pm - 1:40 pm Stream Chair

Stream A – Strategy

1:40 pm - 2:10 pm Presentation: Haleon’s GenAI Journey: Lessons Learned, Challenges, and Future Directions
Atif Ishaq - Head of R+D Data & Enterprise Generative AI, Haleon

Haleon has embarked on a transformative GenAI journey, integrating Generative AI across its R&D and enterprise functions to drive innovation and enhance operational efficiency. From building specific GenAI capabilities to navigating compliance and regulatory challenges, Haleon’s experience offers valuable insights for any organization looking to scale GenAI initiatives. This talk will cover Haleon’s biggest GenAI use cases, their successes and struggles, highlighting what business leaders need to consider as they integrate GenAI into their strategy and product roadmaps.

• Aligning GenAI capabilities with enterprise strategy and ensure data-driven product innovation.

• Navigating compliance, privacy concerns, and ethical implications in GenAI applications.

• Fostering collaboration between data teams and product management for scalable, effective AI deployment.

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Atif Ishaq

Head of R+D Data & Enterprise Generative AI
Haleon

Stream A – Strategy

2:15 pm - 2:45 pm Presentation: NatWest’s Cora+ Chatbot: From Pilot to Production
Philip Ector - AI Experience Manager, NatWest Group

NatWest’s Cora+ chatbot has undergone significant evolution, transitioning from Cora to Cora+. This journey has been marked by milestones, customer feedback-driven enhancements, and challenges in implementing new initiatives such as generative AI.

We have prioritized daily monitoring to limit potential chatbot errors and performance issues and ensure our customers receive the best possible outcome.

We are also continuing to iteratively innovate to provide the best possible experience for our customers whilst using new and emerging technologies. Attend this talk to delve into:

  • Understanding Cora to Cora+: A Brief History
  • Transforming Customer Interactions with Generative AI Implementing Daily Monitoring
  • Exploring Next Steps for Cora+
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Philip Ector

AI Experience Manager
NatWest Group

Stream A – Strategy

2:50 pm - 3:20 pm Presentation: From Hype to Harvest: Operationalizing GenAI for Enterprise Value
Paul Cardno - Global Digital Automation & Innovation Senior Manager, 3M

As generative AI moves beyond the initial excitement, organizations face the critical challenge of integrating these technologies into their operational fabric. This session explores the strategies and best practices for scaling GenAI initiatives while navigating regulatory hurdles, managing risks, and ensuring authentic, value-driven outcomes.

Business leaders can effectively operationalize GenAI by:

•      Implementing robust governance frameworks to ensure ethical and compliant AI use

•      Developing full-stack content solutions that integrate GenAI into existing workflows

•      Balancing automation with human oversight to maintain brand authenticity and mitigate

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Paul Cardno

Global Digital Automation & Innovation Senior Manager
3M

Stream B – Infrastructure & Architecture

1:40 pm - 1:40 pm Stream Chair
Akshita Gupta - Senior Manager Generative AI, BT
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Akshita Gupta

Senior Manager Generative AI
BT

Stream B – Infrastructure & Architecture

1:40 pm - 2:10 pm Presentation: Architecting a Unified AI Engine: Scaling Retrieval, Ranking & Production AI
Piotr Kobziakowski - Senior Principal Solutions Architect, Vespa.ai

Modern AI demands a platform that seamlessly integrates retrieval, ranking, and generation while maintaining operational efficiency at scale. Vespa.ai presents an advanced AI engine that unifies complex AI workflows, enabling high-performance retrieval-augmented generation (RAG), optimized ranking, and real-time AI-driven search. This session will explore how organizations can leverage state-of-the-art infrastructure to enhance data operations, deliver precise results, and dramatically shorten production cycles.

  • Unified AI Architecture: Design an end-to-end platform combining indexing, vector search, hybrid retrieval, and scalable AI inference.
  • Implementing optimized RAG strategies to enhance response accuracy while maintaining low latency.
  • Leveraging AI-driven ranking models for flexible, high-precision query resolution, including visual search.
  • Optimizing data operations, ensuring real-time data ingestion, processing, and governance to maintain high-quality AI outputs.
  • Deploying a customizable, high-performance AI system for enterprise search, document digitization, and personalized AI applications.
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Piotr Kobziakowski

Senior Principal Solutions Architect
Vespa.ai

Stream B – Infrastructure & Architecture

2:15 pm - 2:45 pm Presentation: Delivering the GenAI Platform at BT: Accelerating AI Capabilities with Multitenancy and NLP
Akshita Gupta - Senior Manager Generative AI, BT

BT’s journey in delivering a robust Generative AI platform has revolutionized how they approach data science, natural language processing (NLP), and AI-driven decision-making. This platform enables faster time-to-market, cost reduction, and seamless integration, empowering teams to develop and deploy AI agents at scale. In this session, explore how BT's GenAI platform is setting new standards for enterprise AI deployment and delivering on next-generation AI capabilities.

•      Leveraging a multitenancy platform to accelerate AI delivery and reduce costs.

•      Building and deploy NLP-driven agents across enterprise use cases to enhance decision-making.

•      Integrating AI with existing infrastructure for smoother workflows and faster innovation.

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Akshita Gupta

Senior Manager Generative AI
BT

Stream B – Infrastructure & Architecture

2:50 pm - 3:20 pm Panel Discussion: Fortifying the AI Frontier: Securing GenAI in the Enterprise
Ray Ellis - Head of AI Security, Philip Morris International
Mike Hales - Digital Product Owner - Conversational AI, EE
David Stevenson - Chief Data Scientist, Leonardo

As generative AI becomes increasingly integral to business operations, it introduces novel security challenges that demand immediate attention and innovative solutions. Addressing these security concerns is crucial for safeguarding sensitive data, maintaining regulatory compliance, and ensuring the responsible use of AI within enterprise environments, ultimately protecting both business interests and stakeholder trust.

•      Implementing robust prompt security measures to prevent injection attacks and data leaks

•      Developing AI-specific data loss prevention strategies integrated with existing enterprise security infrastructure

•      Establishing comprehensive monitoring and control systems for GenAI usage and output

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Ray Ellis

Head of AI Security
Philip Morris International

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Mike Hales

Digital Product Owner - Conversational AI
EE

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David Stevenson

Chief Data Scientist
Leonardo

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Armand Angeli

Vice-President, Digital Transformation and International Groups
DFCG

Stream C – AI Agents

1:40 pm - 2:10 pm Presentation: Agentic AI For Advanced Automation & Decision Making
Ian Spatz - Partner, Data Reply
Dimitris Vlitas - Partner, Head of AI, Data Reply

The way humans interact and collaborate with AI is taking a dramatic leap forward with agentic AI. AI agents are the new thing. What are they? How does GenAI lower the barriers for organisations to get value from AI without risking your data, processes, governance and culture? We will share an overview of:

  • How AI agents work versus AI, ML and RPA
  • How to identify valuable workflows/business processes for agentic AI reinvention and innovation.
  • How to choose between open source and proprietary technologies
  • How to prepare your organization for absorbing the impact of agentic workflows.
  • Share demos from agents we have built to solve real business problems. And solutions Reply has built to encourage sustainable adoption of agents across our 15,000 people. 
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Ian Spatz

Partner
Data Reply

Dimitris Vlitas

Partner, Head of AI
Data Reply

Stream C – AI Agents

2:15 pm - 2:45 pm Presentation: Agents of Change: Harnessing Agentic Systems and Fine-Tuning for Enterprise AI
Detlef Nauck - Distinguished Engineer and Head of AI & Data Science Research, BT

As generative AI evolves, agentic systems and fine-tuning techniques are emerging as powerful tools for creating task-oriented models that deliver precise, controllable outcomes. This panel explores cutting-edge research and practical applications of these technologies, offering insights into how enterprises can leverage them to create more efficient, targeted AI solutions.

Business leaders can harness agentic systems and fine-tuning by:

•      Investing in research partnerships to stay at the forefront of AI advancements

•      Identifying specific tasks where fine-tuned models can deliver significant efficiency gains

•      Developing strategies to balance model control with adaptability in enterprise applications

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Detlef Nauck

Distinguished Engineer and Head of AI & Data Science Research
BT

Stream C – AI Agents

2:50 pm - 3:20 pm Panel Discussion: Unleashing AI Agents: The Next Frontier of Enterprise Automation
Adriana Castro - Global VP Digital Transformation, The Adecco Group
Emma Irwin - Solutions Engineering, Dataiku

AI agents represent a paradigm shift in how businesses interact with and leverage artificial intelligence, offering unprecedented levels of autonomy and task completion capabilities. As these intelligent agents evolve to handle complex workflows and decision-making processes, understanding their potential and implementing effective user interfaces becomes crucial for organizations seeking to maximize efficiency, innovation, and competitive advantage.

This panel discussion will delve into:

•      Identifying high-impact use cases for AI agents across various business functions

•      Investing in developing intuitive, user-friendly interfaces that facilitate human-AI agent collaboration

•      Implementing robust governance frameworks to ensure responsible and ethical AI agent deployment

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Adriana Castro

Global VP Digital Transformation
The Adecco Group

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Emma Irwin

Solutions Engineering
Dataiku

Afternoon Plenary Session

3:20 pm - 3:50 pm Afternoon Coffee Break

3:50 pm - 4:20 pm Afternoon Plenary Keynote:Session Details to be Announced

Alex Ratner - Co-Founder and CEO, Snorkel

As generative AI reshapes the business landscape, ensuring widespread AI literacy and access within organizations is crucial for driving innovation and maintaining competitive edge. By empowering employees across all levels with AI knowledge and tools, companies can unlock new realms of creativity, efficiency, and problem-solving capabilities, leading to transformative outcomes and a future-ready workforce.

•      Implementing comprehensive AI literacy programs tailored to different roles and departments

•      Developing user-friendly AI platforms and interfaces that encourage widespread adoption and experimentation

•      Establishing clear governance frameworks that balance accessibility with responsible AI use

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Alex Ratner

Co-Founder and CEO
Snorkel

4:20 pm - 4:50 pm Afternoon Plenary Presentation: Generative AI Governance fit for the Modern Enterprise

Oliver Patel - Enterprise AI Governance Lead, AstraZeneca


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Oliver Patel

Enterprise AI Governance Lead
AstraZeneca

As organizations move beyond proof-of-concepts, the challenge shifts to implementing generative AI solutions that deliver tangible value across the enterprise. This panel explores strategies for scaling GenAI initiatives, from building robust frameworks to managing costs and ensuring continuous improvement in a rapidly evolving technological landscape. Learn how business leaders are effectively operationalizing value-adding GenAI by:

•      Developing enterprise-wide frameworks that accelerate deployment and ensure consistency

•      Implementing cost-effective strategies for model fine-tuning and scalable infrastructure

•      Fostering a culture of continuous improvement and shared capabilities across teams

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Peter Rees

Lead Architect - Enterprise Data & AI/ML
Maersk

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Robert Chilvers

Chief Data & AI Officer
Newcross Healthcare Solutions

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Cristina Gil-Sevilla

Head of Client Data Science
Schroders

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Akshita Gupta

Senior Manager Generative AI
BT

5:20 pm - 5:20 pm Chairs Closing Remarks & End of Conference Day 1

5:30 pm - 8:30 pm Evening Networking Drinks Reception