Akshita Gupta

Senior Manager Generative AI BT

AI and Data Science leader with a proven track record of success across industries including telecommunications, retail, marketing, insurance, and finance. With over 17 years of experience, specialized in delivering customer-centric AI solutions that drive measurable impact. Recognized for strong leadership in strategy building, communication, influence, and team development, successfully delivered 40+ end-to-end AI products across areas like Generative AI, RAG, Customer Retention, Experience Optimization, Segmentation, Contract Management etc. Passionate about driving digital transformation and innovation, including leading the development of a Generative AI platform, consistently meeting key business objectives, KPIs, and OKRs. Committed to fostering a collaborative, high-performance culture that supports both business success and individual growth.

Conference Day One - Tuesday 1st April

11:00 AM Stream Chair

2:15 PM Presentation: Delivering the GenAI Platform at BT: Accelerating AI Capabilities with Multitenancy and NLP

BT’s journey in delivering a robust Generative AI platform has revolutionized how they approach data science, natural language processing (NLP), and AI-driven decision-making. This platform enables faster time-to-market, cost reduction, and seamless integration, empowering teams to develop and deploy AI agents at scale. In this session, explore how BT's GenAI platform is setting new standards for enterprise AI deployment and delivering on next-generation AI capabilities.

•      Leveraging a multitenancy platform to accelerate AI delivery and reduce costs.

•      Building and deploy NLP-driven agents across enterprise use cases to enhance decision-making.

•      Integrating AI with existing infrastructure for smoother workflows and faster innovation.

4:50 PM Afternoon Plenary Panel Discussion: From POC to Profit: Operationalizing Enterprise GenAI at Scale

As organizations move beyond proof-of-concepts, the challenge shifts to implementing generative AI solutions that deliver tangible value across the enterprise. This panel explores strategies for scaling GenAI initiatives, from building robust frameworks to managing costs and ensuring continuous improvement in a rapidly evolving technological landscape. Learn how business leaders are effectively operationalizing value-adding GenAI by:

•      Developing enterprise-wide frameworks that accelerate deployment and ensure consistency

•      Implementing cost-effective strategies for model fine-tuning and scalable infrastructure

•      Fostering a culture of continuous improvement and shared capabilities across teams

Check out the incredible speaker line-up to see who will be joining Akshita.

Download The Latest Agenda