In this session, we'll share strategies we deployed in creating the UK Government's first public facing LLM product that allowed us to use AI safely in customer service. 

As businesses increasingly rely on AI to handle customer inquiries, ensuring safety is crucial to maintain trust and reliability. We'll explore three key steps companies can take to enhance their generative AI efforts:

• Implementing rigorous testing protocols to identify and mitigate potential risks proactively.
• Leveraging advanced AI models like GPT-3.5 and GPT-4 to enhance accuracy and reliability.
• Prioritising risk mitigation strategies to achieve a zero-risk profile in AI deployment for customer service.