The insurance industry stands at a pivotal crossroads as generative AI transforms core operations from underwriting, to claims management to customer support. Generali's journey in implementing AI across its business functions offers valuable insights into the challenges and opportunities of this technological revolution. This session explores how Generali is leveraging AI to enhance efficiency, personalize customer experiences, and drive innovation in a traditionally conservative industry.

Business leaders can effectively harness generative AI in insurance by:

•      Fostering a culture of AI literacy and experimentation through company-wide training and innovation methodologies

•      Balancing internal innovation with strategic partnerships to accelerate AI adoption

•      Prioritizing use cases that enhance customer experience and operational efficiency