Mike Hales

Digital Product Owner, Contact Capability, Help Content and Community BT

Mike Hales is a product manager and digital specialist with experience in product ownership, channel management, UX, and content strategy. Known for delivering quality products and services to the market, empowering successful teams through servant leadership in the UK, US, and New Zealand. With more than 25 years’ experience in the digital realm, he is currently working at BT as a digital product owner for Conversational AI.

Main Conference Day Two - Wednesday 22nd May

3:20 PM Panel Discussion: Navigating the Journey from Pilot Studies to Generative AI Deployment

Successfully transitioning from pilot studies to large-scale implementation is a pivotal challenge in realizing the potential of Generative AI.

-       Gaining insights into the critical considerations and strategies for scaling Generative AI solutions across organizations.

-       Learning how to address infrastructure, data, and compliance challenges when moving from pilot to production.

-       Discovering best practices for talent acquisition, training, and collaboration to ensure a smooth transition to large-scale implementation.

Check out the incredible speaker line-up to see who will be joining Mike.

Download The Latest Agenda