NatWest’s Cora+ chatbot has undergone significant evolution, transitioning from Cora to Cora+. This journey has been marked by milestones, customer feedback-driven enhancements, and challenges in implementing new initiatives such as generative AI.

We have prioritized daily monitoring to limit potential chatbot errors and performance issues and ensure our customers receive the best possible outcome.

We are also continuing to iteratively innovate to provide the best possible experience for our customers whilst using new and emerging technologies. Attend this talk to delve into:

• Understanding Cora to Cora+: A Brief History
• Transforming Customer Interactions with Generative AI Implementing Daily Monitoring
• Exploring Next Steps for Cora+