Dr. Rohit Dhawan is an Executive Director and Group Head of Artificial Intelligence at Lloyds Banking Group in the UK, where he leads a multidisciplinary team of AI specialists, data engineers, data scientists, and AI ethicists. With extensive industry experience across key international locations, Dr. Dhawan is a published author and a seasoned C-suite operator. As a prominent figure in data and AI strategy, he has led transformational outcomes while navigating the ever-changing digital landscape. Previously, Dr. Dhawan served as the Regional Head of Data & AI Strategy for Amazon Web Services in the Asia Pacific region, covering South-East Asia, Australia, and Japan. An early adopter of digital platforms, he has held significant roles, including Head of Customer and Marketing Intelligence at Accenture South-East Asia and Decision Sciences Leader at Deloitte in Australia. Dr. Dhawan retains a PhD in AI and a Master’s degree in IT from the University of Sydney.
Implementing Generative AI that directly impact customer processes is a significant challenge for enterprises, especially in highly regulated industries like banking and financial services. Navigating regulation, risk, and the demand for explainability makes scaling GenAI complex but essential for delivering customer-centric innovation. This session explores how Lloyds is navigating successfully bringing GenAI use cases to life within customer-facing operations.
Check out the incredible speaker line-up to see who will be joining Rohit.
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