3 Ways AI Can Boost Conversational Intelligence Across Your Enterprise [eBook]

Conversational intelligence is the “intelligence hardwired into every human being to enable us to navigate successfully with others.” In business, this translates to the capacity of an organization to evaluate a conversation’s direction and understand the various factors that influence its outcome relative to desired results.

Artificial intelligence (AI) has emerged as a powerful tool for both enhancing and scaling human efforts in building conversational intelligence across the enterprise. By combining natural language processing (NLP) with machine learning, AI-enabled conversational intelligence can transform vast amounts of unstructured data (i.e. video, chats, images, social media posts, etc.) into powerful strategic insights, often in real-time.

In this eBook, the AI experts at Veritone will take you on a deep dive through three common yet compelling use cases of AI applied to customer conversations:

• Contact center insights - to drive improved customer interactions and call center efficiencies
• Social media insights - to bring stronger brand awareness and competitive advantage
• Conversational compliance - to ensure better compliance to company, industry, and government regulation

DOWNLOAD NOW and discover:

• A framework for quickly building, scaling and maximizing the ROI of AI 
• How AI-powered, real-world analytics can reveal emotional context behind social, advertising, affiliate, and marketing channels
• Key considerations for using AI to understand how your customers react to your brand in the marketplace and leveraging these insights to identify new opportunities, new consumer bases
• How conversational intelligence can be used to strengthen the skills of your human staff by shining a light on what exactly makes a customer interaction successful vs. unsuccessful 
• The value of using AI to optimize compliance efforts whether that be using AI to ensure legal contracts include the right information or that all customer interactions - whether written or verbal - meet stringent language guidelines
• How to evolve from humans being “in the loop” 100% of the time to being “on the loop” where AI works side by side with humans to produce optimal results